Flowers Garston Online Delivery Terms | Floral Purchase Policies

Flowers Garston E-Commerce Terms and Conditions

Introduction

Welcome to Flowers Garston. These Terms & Conditions ('Terms') govern your access to and use of our website and services for purchasing flowers online for delivery throughout Garston and its surrounding areas. Please read these Terms carefully before placing an order. By using our website and placing an order, you agree to be bound by these Terms. If you do not agree with any of these provisions, please do not use our online flower delivery services.

Eligibility and Customers

Our products and services are available to residents and recipients in Garston and the surrounding areas. By placing an order, you confirm that you are legally capable of entering into binding contracts, you are at least 18 years old, and the information you provide is accurate and true.

The Order Process

All orders for online flower delivery in Garston and surrounding areas are subject to availability and acceptance by Flowers Garston. Below outlines the typical order process:

Product Selection: Browse our website and select your preferred flower bouquets, arrangements, or other floral products. Product images are illustrative and the actual items may differ due to seasonal availability or supplier variations. We reserve the right to substitute flowers of equal or greater value and quality if necessary, ensuring your overall satisfaction.
Checkout: After making your selection, proceed to the checkout. You will be required to provide recipient details for delivery, as well as your contact and billing information. Please ensure all details are correct as mistakes may result in delivery delays or failed deliveries.
Order Confirmation: Once your order has been submitted, you will receive an order acknowledgment via the website and, where relevant, by electronic notification. This acknowledgment does not constitute acceptance of your order by Flowers Garston.
Acceptance: Your order is accepted, and a contract between you and Flowers Garston is formed, only once you receive a formal order confirmation. We reserve the right to decline or cancel orders at our discretion without liability. If your order is declined, any payment already made will be refunded promptly.
Delivery: Your order will be delivered on the requested delivery date to the address specified. Please note that delivery times cannot be guaranteed but we will make every reasonable effort to deliver your flowers within the requested time frame.

Payments

All prices on the Flowers Garston website are displayed in Pounds Sterling and may include VAT where applicable. Prices are subject to change without notice but changes will not affect orders already confirmed.

Payment methods accepted include most major UK debit and credit cards. Payment is processed securely at checkout. You confirm that the payment card or method used is yours, or that you have permission to use it for the transaction.

Full payment is required at the point of order. Orders will not be processed or delivered until payment is successfully received and cleared. Any declined or reversed payments may result in order cancellation and no delivery being made.

Cancellations and Amendments

Should you wish to cancel or amend an order, please contact Flowers Garston as soon as possible after placing your order. Due to the perishable nature of flowers and the bespoke preparation for each order, cancellations or changes may not be possible once the order has been prepared or dispatched.

You have the right to cancel your order and receive a full refund provided notice of cancellation is received by us at least 24 hours prior to the requested delivery date. For orders cancelled after this time, or where the order has already been prepared or is with our courier for delivery, we reserve the right to charge for the full value of the order. We regret that we cannot process refunds for flowers that have already been delivered.

In the unlikely event we are unable to fulfil your order for reasons beyond our control (such as supply issues or delivery disruptions), we will contact you promptly to offer a suitable alternative or a full refund.

Deliveries

Flowers Garston endeavours to deliver orders on your specified delivery date throughout Garston and the local areas. Please provide accurate delivery information and recipient contact details to assist successful delivery.

Where delivery is to business addresses, hospitals, or public buildings, our responsibility ends when the flowers are delivered to the reception or receiving area. We cannot be held liable for delays or failures caused by circumstances beyond our control, such as incorrect delivery details, recipient not being present, extreme weather, or other unforeseen disruptions.

If we are unable to deliver due to inaccurate information, absence of the recipient, or refusal to accept the flowers, re-delivery may be subject to additional charges.

Products and Substitutions

Whilst every effort is made to ensure that the flowers delivered match those shown on our website, naturally, seasonal variations may affect availability. Flowers Garston reserves the right to substitute individual flowers or packaging with items of equal or greater value and similar appearance, ensuring your arrangement is of the highest quality.

By placing an order, you acknowledge the use of such substitutions when necessary. If a significant part of your order needs to be substituted, we will attempt to contact you using the details provided at checkout.

Returns and Complaints

Due to the perishable nature of our products, we are unable to accept returns except for cases where the products are damaged or not as described upon delivery. If you are not satisfied with your flowers, please contact us within 24 hours of delivery, providing your order details and photographs of the product as received. We will assess complaints on a case-by-case basis and endeavour to resolve issues promptly, which may include a replacement or refund where appropriate.

We cannot entertain claims for wilting or changes in appearance that occur after 24 hours post-delivery, or resulting from improper care by the recipient. Please follow the flower care instructions provided to enjoy the freshest blooms for as long as possible.

Liability

Flowers Garston's total liability for any claim arising under these Terms shall not exceed the price paid for the product you ordered. Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, for fraud, or other liability which may not legally be excluded by law.

We shall not be liable for any indirect, special, incidental or consequential losses or damages arising out of—or in connection with—your use of our online flower delivery services in Garston and surrounding areas. In particular, we shall not be liable for any loss of profits, business, goodwill, anticipated savings, or data.

Events outside our control, such as strikes, natural disasters, pandemics, supply issues, or delivery disruptions, may prevent or delay our fulfilment of your order. In such cases, our liability is limited to refunding your payment or offering a replacement product.

Personal Information and Privacy

Any personal information provided during the order process will be handled in accordance with our Privacy Policy and in compliance with UK data protection laws. Your payment information is processed securely. We will only use your information to process orders, arrange delivery, and communicate relevant updates, or for marketing where you have given consent.

Intellectual Property

All text, images, product descriptions, logos, and other content on the Flowers Garston website remain the intellectual property of Flowers Garston or its licensors. You may view or print pages for personal use, but otherwise may not use, reproduce, or distribute any content without prior written permission.

Governing Law and Jurisdiction

These Terms & Conditions and any contracts based upon them are governed by and construed in accordance with English law. By placing an order, you agree to submit to the exclusive jurisdiction of the English courts in respect of any disputes arising from these Terms or the use of our services.

Severance

If any provision of these Terms is deemed by any court or authority to be invalid or unenforceable, such provision will be interpreted to reflect the parties' intentions and all other provisions shall remain valid and enforceable.

Changes to These Terms

Flowers Garston reserves the right to update or revise these Terms & Conditions at any time without prior notice. The latest version will always be available on our website. Your continued use of our services after changes are made signifies your acceptance of the updated Terms.

Entire Agreement and Contact

These Terms & Conditions constitute the entire agreement between you and Flowers Garston in relation to your use of our site and services for online flower delivery in Garston and surrounding areas. No other statements, representations, or communications, either oral or written, shall alter or supplement these Terms unless agreed in writing by Flowers Garston.

For any queries regarding these Terms or your order, please contact Flowers Garston using the details provided on our website.

Application of These Terms

These Terms & Conditions apply to all customers purchasing from Flowers Garston online for delivery to Garston and its surrounding localities, regardless of the point of access or method of purchase.