Flowers Garston Returns, Refunds and Complaints Information
Our Fresh Flowers Guarantee in Garston
At Flowers Garston, we pride ourselves on delivering beautiful, fresh flowers to our valued customers throughout Garston and the surrounding areas. As a trusted local florist, we are dedicated to ensuring the highest standards with every bouquet and arrangement. Our Fresh Flowers Guarantee means your flowers will arrive looking their best and remain vibrant for a reasonable period, so you can enjoy the beauty and fragrance they bring to your home or business.
Damaged-on-Arrival Policy
In the rare event that your flowers arrive damaged, wilted, or not up to the standard you expect, please let us know right away. Upon delivery, we recommend checking your order and, if possible, taking photos of any damage or issues. This will help us promptly assess the situation and provide the best possible resolution. At Flowers Garston, your satisfaction is of utmost importance to us, and we are committed to making things right.
Freshness Window
We guarantee that our flowers will remain fresh and vibrant for a minimum of 5 days from the day of delivery, provided they are cared for according to the care instructions supplied. Should your flowers begin to wilt, fade, or show signs of poor quality within this window, please notify us as soon as possible. Our team will do everything we can to ensure you have a positive experience with our blooms.
Refund and Replacement Options
If you receive an order that is damaged, not as described, or does not meet our Fresh Flowers Guarantee, we offer a range of solutions tailored to your needs. Depending on the issue, you may be offered one of the following:
- A full or partial refund
- A free replacement bouquet of equal or greater value
- A store credit for future purchases
We ask only that you contact us as soon as possible after receiving your order—preferably within 24 hours—and provide details or photographs to help us resolve the matter promptly. Please retain the flowers and packaging until we have completed our review.
Complaints Process
Your feedback helps us grow and improve. If you are dissatisfied with any aspect of your experience, please contact us with the details of your complaint. Our trained team will carefully review your feedback and respond within three working days. We aim to resolve complaints quickly, fairly, and to your satisfaction. You can visit us at our Garston shop or reach out using your preferred contact method.
Serving Our Local Garston Community
Flowers Garston is proud to be a trusted name throughout the local area, serving households and businesses with flower deliveries for all occasions. We are committed to upholding our Fresh Flowers Guarantee for every customer and ensuring that each order brings a smile.
Your satisfaction is our inspiration. Thank you for choosing us as your local Garston florist for fresh, long-lasting blooms and outstanding customer service.
